Verizon spokesperson told news agency Reuters that as part of an overhaul, the telco plans to “continue to add headcount to grow parts of the business that are growing while making targeted job reductions to portions of the business where this is needed”.
Chief Executive Dan Schuman, who took the reins late last year, has sought to make Verizon operationally leaner, resulting in 13,000 job cuts as part of drastic cost-cutting measures.
Meanwhile, the operator has separately splurged $20 billion in acquiring Frontier Communications to add millions of fiber locations and bolster its offerings.
Schulman previously said Verizon intends to utilise artificial intelligence (AI) to boost efficiency, following headcount reduction.
“I intend to use AI as a key tool [to] simplify offers, improve the customer experience, and reduce churn through smart, consistent, and more personalized marketing and offers, and we will leverage AI throughout the company to make it easier for our employees to delight our customers and to dramatically improve service while reducing costs,” he had said, according to a report by SDxCentral.
Join the community of 2M+ industry professionals.
Subscribe to Newsletter to get latest insights & analysis in your inbox.
All about industry right on your smartphone!
- Download the App and get the Realtime updates and Save your favourite articles.
