Given that Prime Minister Rishi Sunak is aiming to brand the UK as a world leader in AI technology, this survey suggests that the majority of British businesses are still not aware of how AI could be used effectively in their workplaces.
The survey also found that 7 in 10 workers have never used AI to help with any aspect of their work.
Below, Peter Marshall, chief marketing officer of Add People discusses the findings of the survey and what they could mean for the UK’s position on AI.
“As a digital marketing agency, many of our staff have started to experiment with AI tools to support their daily work tasks. While we can see that they are certainly not in a position to replace the work of actual humans, there are many uses for these tools that would bring great benefits to workers in every industry.
9 in 10 businesses yet to implement AI tools officially
Though we’re still in the early stages of generative AI, some hesitance to use it at work could be compounded by silence from senior management on when and how to use it. Our survey also found that a third of people who have used AI did so without their boss knowing.
To encourage use of generative AI that is supportive of productivity without affecting the quality of work, some policies or guidelines around what kind of tasks can be completed, what kind of information shouldn’t be shared, etc. can be helpful for your staff.
With 60% of people wanting AI regulation in the workplace, this is a chance for businesses to get ahead of the game and showcase themselves as innovators.”
2 in 5 people think they will use AI tools in the future
The study also found that Only 38% of people believe they are likely to use AI tools in the future, with 34% of respondents deeming it unlikely. Despite ChatGPT reaching 100 million users in the second-fastest time for any app, it’s still not properly utilised in the workplace.
This suggests that many workers need to be made aware of how to use them effectively and potentially whether they are allowed to use them for work. Some solutions to this are training sessions, establishing AI champions at work to pioneer processes and establishing guidelines for how and when to use AI tools.
Only a quarter of people trust AI
Trust in AI is a major issue, particularly at work as an issue with generative AI reflects badly on the person using it. Longform results from ChatGPT and Google’s Bard aren’t of the highest quality and some initial experimentation by workers may have led to a loss of interest.
To be good at anything takes practice and the same can be said of AI. Encouraging your staff to experiment with these tools and report back on their results could help them discover new and effective ways of utilising the tools in their day-to-day lives.
Please feel free to use the data and above comments from Peter Marshall with credit to Add People at https://www.addpeople.co.uk/blog/ai-workplace-survey/