Sensory Intelligence Series: Touch matters — Boundaries, comfort and the unspoken language of work

Two young colleagues share a warm, casual side hug, showcasing comfortable camaraderie in a bright, modern workspace. /> <i>This is the third part of an <a href=”https://hr.economictimes.indiatimes.com/news/workplace-4-0/workplace-ikigai/sensory-intelligence-series-touch-matters-boundaries-comfort-and-the-unspoken-language-of-work/captionrendered=”1″ data-src=”https://etimg.etb2bimg.com/photo/127534515.cms” height=”442″ https:=”” loading=”eager” src=”https://hr.economictimes.indiatimes.com/images/default.jpg” width=”590″></img>eight-article series covering different aspects of Sensory Intelligence and their implications in workplaces. Each article builds on the previous one, moving from individual sensory experiences at work to broader organisational, leadership, and DEI implications.</p>
<p><b>Opening Scene: What Gets Felt, Not Said</b></p>
<p>The company bus slowed as it approached the first drop point after the Garudmachi, Mulshi HR offsite.</p>
<p>Laughter filled the aisle—the kind that comes from shared fatigue and relief that the workday was officially over.</p>
<p>As people stood up to disembark, the space tightened. Bags brushed arms. Shoulders touched. Someone steadied themselves as the bus jolted.</p>
<p>Joyti adjusted her dupatta and stepped slightly sideways, instinctively creating space. No one noticed. No one needed to. This was muscle memory—learned over years, not moments.</p>
<p>Behind her, Cherisha smiled politely as a colleague squeezed past, their elbow lingering a second longer than necessary. She told herself it was nothing. She always did.</p>
<p>Near the front, Sameer, energized by a successful offsite, stood up to help people exit faster.</p>
<p>“Great energy today!” he said, placing a side hug around one team member’s shoulder—quick, friendly, celebratory.</p>
<p>Then another.</p>
<p>And another.</p>
<p>The men responded easily—grins, pats on the back, casual familiarity.</p>
<p>When Sameer turned toward Joyti, he hesitated for half a second—then mirrored the same side hug, exactly as he had done with everyone else.</p>
<p>Joyti froze.</p>
<p>She smiled—because that’s what women are trained to do when something feels slightly wrong but not wrong enough to challenge.</p>
<p>Sameer moved on, unaware that anything had changed.</p>
<p>But something had.</p>
<p><b>What Men Often Miss (Because They’ve Never Had to Notice)</b></p>
<p>Sameer didn’t intend to cross a boundary.</p>
<p>He didn’t believe he had crossed one.</p>
<p>To him, the hug meant:</p>
<p>• appreciation,</p>
<p>• equality,</p>
<p>• team bonding,</p>
<p>• warmth.</p>
<p>To Joyti, the experience carried additional layers:</p>
<p>• Was this expected?</p>
<p>• Could she opt out without consequence?</p>
<p>• Would refusal look rude or ungrateful?</p>
<p>• Would the team read her discomfort—or misread it?</p>
<p>Shakambri, watching from her seat, noticed immediately. She always did. Women often do.</p>
<p>Touch doesn’t land equally—even when intent is equal.</p>
<p>That’s the blind spot.</p>
<p><b>More Women, More Realities</b></p>
<p>On the bus ride home, patterns quietly emerged.</p>
<p>• Shakambri sat by the window, arms folded, headphones in—not for music, but for boundary.</p>
<p>• Cherisha chose an aisle seat, keeping physical exits easy.</p>
<p>• Joyti positioned her bag strategically between herself and the seat beside her.</p>
<p>None of this was dramatic.</p>
<p>All of it was deliberate.</p>
<p>Men, meanwhile, discussed takeaways from the offsite—leadership models, strategy shifts, next-quarter priorities.</p>
<p>Different conversations.</p>
<p>Same space.</p>
<p><b>Inside the Office: Where Touch Becomes Ambiguous</b></p>
<p>The following week, Sameer scheduled in-room meetings—one-on-one check-ins.</p>
<p>The room was small. Chairs closer than necessary.</p>
<p>When Cherisha entered, Sameer stood and instinctively pulled a chair closer to the desk, leaning forward as he spoke—engaged, animated, unaware.</p>
<p>Cherisha leaned back.</p>
<p>Not because she disliked him.</p>
<p>Because proximity without invitation feels different when you’ve spent a lifetime managing it.</p>
<p>Later, Sameer replayed the meeting in his head.</p>
<p>“She seemed distracted,” he thought.</p>
<p>What he didn’t consider:</p>
<p>She was regulating.</p>
<p><b>Why Women Experience Touch Differently at Work</b></p>
<p>This isn’t about oversensitivity.</p>
<p>Research consistently shows that women experience <a href=workplace touch through additional filters:

• physical safety,

• reputational risk,

• power imbalance,

• social conditioning to accommodate.

Men often ask:

“Why didn’t she say something?”

Because saying something itself carries risk.

Silence, for many women, is not comfort.

It’s strategy.

Culture Complicates Touch—Carefully

Touch norms are not universal, and they are not random.

Cross-cultural research links touch preferences to individualism vs collectivism, power distance, religious norms, and historical social structures.

A few examples—descriptive, not definitive:

• Japan: Low-touch professional norms. Physical distance signals respect. Touch at work is rare and often uncomfortable.

• Philippines: Higher-contact, relational culture. Touch often communicates belonging—but power dynamics still matter.

• India: Highly contextual. Same-gender touch may be common; cross-gender touch is regulated by region, religion, hierarchy.

• Poland: More reserved. Formal greetings are acceptable; casual touch less so.

• US, Australia: Moderate-touch cultures with strong emphasis on consent and personal space—though many employees still hesitate to assert boundaries.

The takeaway isn’t to memorise rules.

It’s to abandon assumptions.

Leadership Lens: Equality Is Not Sameness

Sameer treated everyone the same.

That was the problem.

Fairness in sensory experience doesn’t come from identical behaviour. It comes from choice, awareness, and responsiveness.

Sameer began noticing reactions instead of relying on intent:

• who leaned back,

• who stiffened,

• who smiled politely but disengaged.

He stopped defaulting to physical gestures. He allowed others to initiate. He normalised space.

The result wasn’t distance.

It was trust.

Assumptions & Self-Criticism: Where This Argument Can Fail

This article makes assumptions worth questioning.

Not all touch is harmful. Avoidance isn’t always healthy. Humans need connection.

There’s also a risk of cultural oversimplification. Individuals do not neatly conform to national norms.

And finally, there’s a danger in turning sensory awareness into rigidity.

Sensory intelligence is not about rules.

It’s about attentiveness.

The goal is not zero touch.

It is zero unexamined assumption.

Conclusion & Forward Look

People may forget what was said in a meeting.

They remember how safe they felt sitting in the room.

Touch reminds us that behaviour is sensory before it is intentional.

In the next article, we move from physical boundaries to perceptual ones—seeing and hearing at work.

Why some employees struggle with verbal-only instructions.

Why others disengage when everything is slide-driven.

Why attention drifts—not from apathy, but misalignment.

Because once we understand how people sense the workplace,

their behaviour finally makes sense.

Selected References (Light, Credible, Optional Reading)

• Hall, E. T. (1966). The Hidden Dimension

• Hofstede, G. (2001). Culture’s Consequences

• Sorokowska et al. (2017). Preferred interpersonal distances: A global comparison

• Remland et al. (1995). Interpersonal distance, body orientation, and touch

DISCLAIMER: The views expressed are solely of the author and does not necessarily subscribe to it. will not be responsible for any damage caused to any person or organisation directly or indirectly.

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