According to Technavio, the global self-service kiosk market size is estimated to grow by USD 8,262.72 million from 2022 to 2027. The market is estimated to grow at a CAGR of 12.61%during the forecast period. Moreover, the growth momentum will accelerate. The increasing adoption of contactless payment is driving the market growth, although factors such as growing demand for tablet kiosks may impede the market growth. For more insights on the historic data (2017 to 2021) and forecast market size (2023 to 2027) – Request a sample report
Self-service kiosk market – Market dynamics
Key factor driving market growth
- The increasing adoption of contactless payment is driving market growth.
- Contactless payment provides customers with a fast, convenient, and secure way to complete transactions.
- Self-service kiosks have contactless payment terminals, which enable consumers to finish transactions quickly by tapping their cards or positioning an NFC-enabled smartphone nearby.
- Moreover, the popularity of mobile wallets such as Apple Pay and Samsung Pay has increased.
- These factors will increase the use of contactless payments, which will drive the market growth.
Major challenges hindering the market growth
- The growing demand for tablet kiosks is challenging the market growth.
- Hotels and restaurants use tablet kiosks to place orders and book tables. These kiosks are integrated with self-service functionalities such as check-in/check-out, bill payments, and food ordering.
- Several restaurants are focusing on introducing tablet kiosks to improve operational efficiency.
- For instance, McDonald’s has partnered with Bouncepad to install the Bouncepad tablet kiosks across restaurants in Europe, Canada, and Australia.
- Therefore, the demand for tablet kiosks will challenge the market’s growth during the forecast period.
Insights on market drivers & challenges, historic period (2017 to 2021), and forecast period (2023 to 2027) – Request a sample report!
What’s New?
- Special coverage on the Russia-Ukraine war; global inflation; recovery analysis from COVID-19; supply chain disruptions, global trade tensions; and risk of recession
- Global competitiveness and key competitor positions
- Market presence across multiple geographical footprints – Strong/Active/Niche/Trivial – buy the report!
Self-service kiosk market – Segmentation assessment
Segment overview
Technavio has segmented the market based on end-user (retail, financial services, travel and tourism, healthcare, and others) and component (hardware, software, and services).
- The retail segment will account for a significant share of the market’s growth during the forecast period. Retail stores use self-service kiosks to help customers browse product information, order products, and check-in/check-out services, among other applications. The increasing investments in retail outlets such as supermarkets and hypermarkets are driving the growth of this segment.
Geography overview
Based on geography, the global self-service kiosk market is segmented into North America, APAC, Europe, South America, and Middle East and Africa. The report provides actionable insights and estimates the contribution of all regions to the growth of the global self-service kiosk market.
- North America is estimated to account for 41% of the growth of the global market during the forecast period. The majority of the demand for self-service kiosks in North America comes from the US and Canada. The implementation of self-service kiosks in the region will increase during the forecast period. The growing investments in the establishment of new retail stores will also increase the adoption of these kiosks.
Insights on the market contribution of various segments, including country- and region-wise historic period (2017 to 2021) and forecast market size (2023 to 2027) – Download a sample report
Self-service kiosk market – Leading trends influencing the market
- The growing focus on smart retail stores is a key trend in the market.
- Smart stores use technologies such as smart carts, smart mirrors, and others.
- In these stores, self-service kiosks are used for self-checkout services without any human interaction.
- Transactions at such stores can be completed with the help of a card payment module integrated into self-service kiosks.
- These services enable customers to skip long queues.
- Thus, the emergence of smart stores will increase the use of self-service kiosks during the forecast period.
What are the key data covered in this self-service kiosk market report?
- CAGR of the market during the forecast period
- Detailed information on factors that will drive the growth of the self-service kiosk market between 2023 and 2027
- Precise estimation of the size of the self-service kiosk market and its contribution to the parent market
- Accurate predictions about upcoming trends and changes in consumer behavior
- Growth of the self-service kiosk market across North America, APAC, Europe, South America, and Middle East and Africa
- A thorough analysis of the market’s competitive landscape and detailed information about vendors
- Comprehensive analysis of factors that will challenge the growth of self-service kiosk market vendors
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| Self-service Kiosk Market Scope | |
| Report Coverage | Details |
| Base year | 2022 |
| Historic period | 2017-2021 |
| Forecast period | 2023-2027 |
| Growth momentum & CAGR | Accelerate at a CAGR of 12.61% |
| Market growth 2023-2027 | USD 8,262.72 million |
| Market structure | Fragmented |
| YoY growth 2022-2023 (%) | 11.35 |
| Regional analysis | North America, APAC, Europe, South America, and Middle East and Africa |
| Performing market contribution | North America at 41% |
| Key countries | US, Canada, China, Japan, and UK |
| Competitive landscape | Leading vendors, market positioning of vendors, competitive strategies, and industry risks |
| Key companies profiled | Acante Solutions Ltd., H32 Design and Development Inc., Avanti Markets Inc., Cleveron, Diebold Nixdorf Inc., Embross, Frank Mayer and Associates Inc., KIS Ticket, Meridian Kiosks, NCR Corp., Olea Kiosks Inc., Posiflex Technology Inc., Thales Group, Toshiba Corp., VeriFone Inc., Pyramid Computer GmbH, RedyRef, SITA, Slabb Kiosks, and Zebra Technologies Corp. |
| Market dynamics | Parent market analysis, market growth inducers and obstacles, fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and market condition analysis for the forecast period. |
| Customization purview | If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized. |
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Table of contents
1 Executive Summary
- 1.1 Market overview
- Exhibit 01: Executive Summary – Chart on Market Overview
- Exhibit 02: Executive Summary – Data Table on Market Overview
- Exhibit 03: Executive Summary – Chart on Global Market Characteristics
- Exhibit 04: Executive Summary – Chart on Market by Geography
- Exhibit 05: Executive Summary – Chart on Market Segmentation by End-user
- Exhibit 06: Executive Summary – Chart on Market Segmentation by Component
- Exhibit 07: Executive Summary – Chart on Incremental Growth
- Exhibit 08: Executive Summary – Data Table on Incremental Growth
- Exhibit 09: Executive Summary – Chart on Vendor Market Positioning
2 Market Landscape
- 2.1 Market ecosystem
- Exhibit 10: Parent market
- Exhibit 11: Market Characteristics
3 Market Sizing
- 3.1 Market definition
- Exhibit 12: Offerings of vendors included in the market definition
- 3.2 Market segment analysis
- Exhibit 13: Market segments
- 3.3 Market size 2022
- 3.4 Market outlook: Forecast for 2022-2027
- Exhibit 14: Chart on Global – Market size and forecast 2022-2027 ($ million)
- Exhibit 15: Data Table on Global – Market size and forecast 2022-2027 ($ million)
- Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
- Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
4 Historic Market Size
- 4.1 Global self-service kiosk market 2017 – 2021
- Exhibit 18: Historic Market Size – Data Table on Global self-service kiosk market 2017 – 2021 ($ million)
- 4.2 By end-user Segment Analysis 2017 – 2021
- Exhibit 19: Historic Market Size – By end-user Segment 2017 – 2021 ($ million)
- 4.3 By component Segment Analysis 2017 – 2021
- Exhibit 20: Historic Market Size – By component Segment 2017 – 2021 ($ million)
- 4.4 Geography Segment Analysis 2017 – 2021
- Exhibit 21: Historic Market Size – Geography Segment 2017 – 2021 ($ million)
- 4.5 Country Segment Analysis 2017 – 2021
- Exhibit 22: Historic Market Size – Country Segment 2017 – 2021 ($ million)
5 Five Forces Analysis
- 5.1 Five forces summary
- Exhibit 23: Five forces analysis – Comparison between 2022 and 2027
- 5.2 Bargaining power of buyers
- Exhibit 24: Chart on Bargaining power of buyers – Impact of key factors 2022 and 2027
- 5.3 Bargaining power of suppliers
- Exhibit 25: Bargaining power of suppliers – Impact of key factors in 2022 and 2027
- 5.4 Threat of new entrants
- Exhibit 26: Threat of new entrants – Impact of key factors in 2022 and 2027
- 5.5 Threat of substitutes
- Exhibit 27: Threat of substitutes – Impact of key factors in 2022 and 2027
- 5.6 Threat of rivalry
- Exhibit 28: Threat of rivalry – Impact of key factors in 2022 and 2027
- 5.7 Market condition
- Exhibit 29: Chart on Market condition – Five forces 2022 and 2027
6 Market Segmentation by End-user
- 6.1 Market segments
- Exhibit 30: Chart on End-user – Market share 2022-2027 (%)
- Exhibit 31: Data Table on End-user – Market share 2022-2027 (%)
- 6.2 Comparison by End-user
- Exhibit 32: Chart on Comparison by End-user
- Exhibit 33: Data Table on Comparison by End-user
- 6.3 Retail – Market size and forecast 2022-2027
- Exhibit 34: Chart on Retail – Market size and forecast 2022-2027 ($ million)
- Exhibit 35: Data Table on Retail – Market size and forecast 2022-2027 ($ million)
- Exhibit 36: Chart on Retail – Year-over-year growth 2022-2027 (%)
- Exhibit 37: Data Table on Retail – Year-over-year growth 2022-2027 (%)
- 6.4 Financial services – Market size and forecast 2022-2027
- Exhibit 38: Chart on Financial services – Market size and forecast 2022-2027 ($ million)
- Exhibit 39: Data Table on Financial services – Market size and forecast 2022-2027 ($ million)
- Exhibit 40: Chart on Financial services – Year-over-year growth 2022-2027 (%)
- Exhibit 41: Data Table on Financial services – Year-over-year growth 2022-2027 (%)
- 6.5 Travel and tourism – Market size and forecast 2022-2027
- Exhibit 42: Chart on Travel and tourism – Market size and forecast 2022-2027 ($ million)
- Exhibit 43: Data Table on Travel and tourism – Market size and forecast 2022-2027 ($ million)
- Exhibit 44: Chart on Travel and tourism – Year-over-year growth 2022-2027 (%)
- Exhibit 45: Data Table on Travel and tourism – Year-over-year growth 2022-2027 (%)
- 6.6 Healthcare – Market size and forecast 2022-2027
- Exhibit 46: Chart on Healthcare – Market size and forecast 2022-2027 ($ million)
- Exhibit 47: Data Table on Healthcare – Market size and forecast 2022-2027 ($ million)
- Exhibit 48: Chart on Healthcare – Year-over-year growth 2022-2027 (%)
- Exhibit 49: Data Table on Healthcare – Year-over-year growth 2022-2027 (%)
- 6.7 Others – Market size and forecast 2022-2027
- Exhibit 50: Chart on Others – Market size and forecast 2022-2027 ($ million)
- Exhibit 51: Data Table on Others – Market size and forecast 2022-2027 ($ million)
- Exhibit 52: Chart on Others – Year-over-year growth 2022-2027 (%)
- Exhibit 53: Data Table on Others – Year-over-year growth 2022-2027 (%)
- 6.8 Market opportunity by End-user
- Exhibit 54: Market opportunity by End-user ($ million)
- Exhibit 55: Data Table on Market opportunity by End-user ($ million)
7 Market Segmentation by Component
- 7.1 Market segments
- Exhibit 56: Chart on Component – Market share 2022-2027 (%)
- Exhibit 57: Data Table on Component – Market share 2022-2027 (%)
- 7.2 Comparison by Component
- Exhibit 58: Chart on Comparison by Component
- Exhibit 59: Data Table on Comparison by Component
- 7.3 Hardware – Market size and forecast 2022-2027
- Exhibit 60: Chart on Hardware – Market size and forecast 2022-2027 ($ million)
- Exhibit 61: Data Table on Hardware – Market size and forecast 2022-2027 ($ million)
- Exhibit 62: Chart on Hardware – Year-over-year growth 2022-2027 (%)
- Exhibit 63: Data Table on Hardware – Year-over-year growth 2022-2027 (%)
- 7.4 Software – Market size and forecast 2022-2027
- Exhibit 64: Chart on Software – Market size and forecast 2022-2027 ($ million)
- Exhibit 65: Data Table on Software – Market size and forecast 2022-2027 ($ million)
- Exhibit 66: Chart on Software – Year-over-year growth 2022-2027 (%)
- Exhibit 67: Data Table on Software – Year-over-year growth 2022-2027 (%)
- 7.5 Services – Market size and forecast 2022-2027
- Exhibit 68: Chart on Services – Market size and forecast 2022-2027 ($ million)
- Exhibit 69: Data Table on Services – Market size and forecast 2022-2027 ($ million)
- Exhibit 70: Chart on Services – Year-over-year growth 2022-2027 (%)
- Exhibit 71: Data Table on Services – Year-over-year growth 2022-2027 (%)
- 7.6 Market opportunity by Component
- Exhibit 72: Market opportunity by Component ($ million)
- Exhibit 73: Data Table on Market opportunity by Component ($ million)
8 Customer Landscape
- 8.1 Customer landscape overview
- Exhibit 74: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
9 Geographic Landscape
- 9.1 Geographic segmentation
- Exhibit 75: Chart on Market share by geography 2022-2027 (%)
- Exhibit 76: Data Table on Market share by geography 2022-2027 (%)
- 9.2 Geographic comparison
- Exhibit 77: Chart on Geographic comparison
- Exhibit 78: Data Table on Geographic comparison
- 9.3 North America – Market size and forecast 2022-2027
- Exhibit 79: Chart on North America – Market size and forecast 2022-2027 ($ million)
- Exhibit 80: Data Table on North America – Market size and forecast 2022-2027 ($ million)
- Exhibit 81: Chart on North America – Year-over-year growth 2022-2027 (%)
- Exhibit 82: Data Table on North America – Year-over-year growth 2022-2027 (%)
- 9.4 APAC – Market size and forecast 2022-2027
- Exhibit 83: Chart on APAC – Market size and forecast 2022-2027 ($ million)
- Exhibit 84: Data Table on APAC – Market size and forecast 2022-2027 ($ million)
- Exhibit 85: Chart on APAC – Year-over-year growth 2022-2027 (%)
- Exhibit 86: Data Table on APAC – Year-over-year growth 2022-2027 (%)
- 9.5 Europe – Market size and forecast 2022-2027
- Exhibit 87: Chart on Europe – Market size and forecast 2022-2027 ($ million)
- Exhibit 88: Data Table on Europe – Market size and forecast 2022-2027 ($ million)
- Exhibit 89: Chart on Europe – Year-over-year growth 2022-2027 (%)
- Exhibit 90: Data Table on Europe – Year-over-year growth 2022-2027 (%)
- 9.6 South America – Market size and forecast 2022-2027
- Exhibit 91: Chart on South America – Market size and forecast 2022-2027 ($ million)
- Exhibit 92: Data Table on South America – Market size and forecast 2022-2027 ($ million)
- Exhibit 93: Chart on South America – Year-over-year growth 2022-2027 (%)
- Exhibit 94: Data Table on South America – Year-over-year growth 2022-2027 (%)
- 9.7 Middle East and Africa – Market size and forecast 2022-2027
- Exhibit 95: Chart on Middle East and Africa – Market size and forecast 2022-2027 ($ million)
- Exhibit 96: Data Table on Middle East and Africa – Market size and forecast 2022-2027 ($ million)
- Exhibit 97: Chart on Middle East and Africa – Year-over-year growth 2022-2027 (%)
- Exhibit 98: Data Table on Middle East and Africa – Year-over-year growth 2022-2027 (%)
- 9.8 US – Market size and forecast 2022-2027
- Exhibit 99: Chart on US – Market size and forecast 2022-2027 ($ million)
- Exhibit 100: Data Table on US – Market size and forecast 2022-2027 ($ million)
- Exhibit 101: Chart on US – Year-over-year growth 2022-2027 (%)
- Exhibit 102: Data Table on US – Year-over-year growth 2022-2027 (%)
- 9.9 China – Market size and forecast 2022-2027
- Exhibit 103: Chart on China – Market size and forecast 2022-2027 ($ million)
- Exhibit 104: Data Table on China – Market size and forecast 2022-2027 ($ million)
- Exhibit 105: Chart on China – Year-over-year growth 2022-2027 (%)
- Exhibit 106: Data Table on China – Year-over-year growth 2022-2027 (%)
- 9.10 Japan – Market size and forecast 2022-2027
- Exhibit 107: Chart on Japan – Market size and forecast 2022-2027 ($ million)
- Exhibit 108: Data Table on Japan – Market size and forecast 2022-2027 ($ million)
- Exhibit 109: Chart on Japan – Year-over-year growth 2022-2027 (%)
- Exhibit 110: Data Table on Japan – Year-over-year growth 2022-2027 (%)
- 9.11 UK – Market size and forecast 2022-2027
- Exhibit 111: Chart on UK – Market size and forecast 2022-2027 ($ million)
- Exhibit 112: Data Table on UK – Market size and forecast 2022-2027 ($ million)
- Exhibit 113: Chart on UK – Year-over-year growth 2022-2027 (%)
- Exhibit 114: Data Table on UK – Year-over-year growth 2022-2027 (%)
- 9.12 Canada – Market size and forecast 2022-2027
- Exhibit 115: Chart on Canada – Market size and forecast 2022-2027 ($ million)
- Exhibit 116: Data Table on Canada – Market size and forecast 2022-2027 ($ million)
- Exhibit 117: Chart on Canada – Year-over-year growth 2022-2027 (%)
- Exhibit 118: Data Table on Canada – Year-over-year growth 2022-2027 (%)
- 9.13 Market opportunity by geography
- Exhibit 119: Market opportunity by geography ($ million)
- Exhibit 120: Data Tables on Market opportunity by geography ($ million)
10 Drivers, Challenges, and Trends
- 10.1 Market drivers
- 10.2 Market challenges
- 10.3 Impact of drivers and challenges
- Exhibit 121: Impact of drivers and challenges in 2022 and 2027
- 10.4 Market trends
11 Vendor Landscape
- 11.1 Overview
- 11.2 Vendor landscape
- Exhibit 122: Overview on Criticality of inputs and Factors of differentiation
- 11.3 Landscape disruption
- Exhibit 123: Overview on factors of disruption
- 11.4 Industry risks
- Exhibit 124: Impact of key risks on business
12 Vendor Analysis
- 12.1 Vendors covered
- Exhibit 125: Vendors covered
- 12.2 Market positioning of vendors
- Exhibit 126: Matrix on vendor position and classification
- 12.3 Acante Solutions Ltd.
- Exhibit 127: Acante Solutions Ltd. – Overview
- Exhibit 128: Acante Solutions Ltd. – Product / Service
- Exhibit 129: Acante Solutions Ltd. – Key offerings
- 12.4 Avanti Markets Inc.
- Exhibit 130: Avanti Markets Inc. – Overview
- Exhibit 131: Avanti Markets Inc. – Product / Service
- Exhibit 132: Avanti Markets Inc. – Key offerings
- 12.5 Cleveron
- Exhibit 133: Cleveron – Overview
- Exhibit 134: Cleveron – Product / Service
- Exhibit 135: Cleveron – Key offerings
- 12.6 Diebold Nixdorf Inc.
- Exhibit 136: Diebold Nixdorf Inc. – Overview
- Exhibit 137: Diebold Nixdorf Inc. – Business segments
- Exhibit 138: Diebold Nixdorf Inc. – Key offerings
- Exhibit 139: Diebold Nixdorf Inc. – Segment focus
- 12.7 Embross
- Exhibit 140: Embross – Overview
- Exhibit 141: Embross – Product / Service
- Exhibit 142: Embross – Key offerings
- 12.8 Frank Mayer and Associates Inc.
- Exhibit 143: Frank Mayer and Associates Inc. – Overview
- Exhibit 144: Frank Mayer and Associates Inc. – Product / Service
- Exhibit 145: Frank Mayer and Associates Inc. – Key offerings
- 12.9 H32 Design and Development Inc.
- Exhibit 146: H32 Design and Development Inc. – Overview
- Exhibit 147: H32 Design and Development Inc. – Product / Service
- Exhibit 148: H32 Design and Development Inc. – Key offerings
- 12.10 KIS Ticket
- Exhibit 149: KIS Ticket – Overview
- Exhibit 150: KIS Ticket – Product / Service
- Exhibit 151: KIS Ticket – Key offerings
- 12.11 Meridian Kiosks
- Exhibit 152: Meridian Kiosks – Overview
- Exhibit 153: Meridian Kiosks – Product / Service
- Exhibit 154: Meridian Kiosks – Key offerings
- 12.12 NCR Corp.
- Exhibit 155: NCR Corp. – Overview
- Exhibit 156: NCR Corp. – Business segments
- Exhibit 157: NCR Corp. – Key news
- Exhibit 158: NCR Corp. – Key offerings
- Exhibit 159: NCR Corp. – Segment focus
- 12.13 Olea Kiosks Inc.
- Exhibit 160: Olea Kiosks Inc. – Overview
- Exhibit 161: Olea Kiosks Inc. – Product / Service
- Exhibit 162: Olea Kiosks Inc. – Key offerings
- 12.14 Posiflex Technology Inc.
- Exhibit 163: Posiflex Technology Inc. – Overview
- Exhibit 164: Posiflex Technology Inc. – Product / Service
- Exhibit 165: Posiflex Technology Inc. – Key offerings
- 12.15 Thales Group
- Exhibit 166: Thales Group – Overview
- Exhibit 167: Thales Group – Business segments
- Exhibit 168: Thales Group – Key news
- Exhibit 169: Thales Group – Key offerings
- Exhibit 170: Thales Group – Segment focus
- 12.16 Toshiba Corp.
- Exhibit 171: Toshiba Corp. – Overview
- Exhibit 172: Toshiba Corp. – Business segments
- Exhibit 173: Toshiba Corp. – Key offerings
- Exhibit 174: Toshiba Corp. – Segment focus
- 12.17 VeriFone Inc.
- Exhibit 175: VeriFone Inc. – Overview
- Exhibit 176: VeriFone Inc. – Product / Service
- Exhibit 177: VeriFone Inc. – Key offerings
13 Appendix
- 13.1 Scope of the report
- 13.2 Inclusions and exclusions checklist
- Exhibit 178: Inclusions checklist
- Exhibit 179: Exclusions checklist
- 13.3 Currency conversion rates for US$
- Exhibit 180: Currency conversion rates for US$
- 13.4 Research methodology
- Exhibit 181: Research methodology
- Exhibit 182: Validation techniques employed for market sizing
- Exhibit 183: Information sources
- 13.5 List of abbreviations
- Exhibit 184: List of abbreviations
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Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
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